FAQ

Welcome to Ariesbag

Ariesbag is an one-stop shopping site in China. Our payment and shipping are as convenient as domestic shopping. We strive to provide cost-effective products for international customers. Bags could be searched by their official item number(can be found on retail website) directly for your convenience.

 

1.Quality

No need to worry about quality.

Before we ship your order, we will confirm the physical details of the product by email. You will receive six free high-quality pictures of the shipment, showing the front, back and side details of every product. We will ship your order to you after your confirmation. You can apply for return/exchange if you are not satisfied with the photos. However, if you do not reply within 48 hours, we will assume you have confirmed the order and arrange international shipping.

Tips: Please register with your real email address to receive quality check photos of your order.

 

2. Delivery Time

The delivery time of the order to your country depends on the route you choose. Due to the epidemic, the delivery time is uncertain.

EMS: The estimated shipping time is around 15-40 days. The advantage is that you are charged by actual weight. The disadvantage is that the first weight is shipped as 500g, and the additional weight is calculated as a unit of 500g (less than 500g is also measured as 500g).

E-Packet: The estimated shipping time is about 20-60 days. The advantage is that the price is relatively cheap, and it is charged according to the actual weight. The first weight is 100g, and the additional weight is calculated according to the actual weight. The downside is the long transportation time. Most countries have a 2kg weight limit on this route, but Israel and the UK have a 5kg weight limit and Russia has a 3kg weight limit.

Canada Post: A special line for Canadian customers. The estimated delivery time is about 20-30 days, and the advantage is that it is charged according to the actual weight. Weight limit is 2 kg. Very cost-effective for Canada customers.

USPS: Special line only for US customers. The estimated shipping time is 10-25 days. Very cost effective. But if the package's sum of length, width and height is larger than 90cm, package will be charged by volume weight. 

UPS: Estimated shipping time is around 8-15 days. The advantage is that the transportation time is shorter, and the disadvantage is that it is charged according to the volume weight, so the transportation cost is higher. For example, the actual weight of a pair of sports shoes is 1600g, but the packaging box (length × width × height)/5000, the volume weight may be 3500g. 

DHL: Estimated shipping time is around 7-15 days. The pros and cons are the same as UPS.

FEDEX: The estimated shipping time is around 5-10 days, mainly for customers in the US, Canada and Mexico. The pros and cons are the same as UPS.

UK Line: A special line for UK customers. Estimated shipping time is around 10-20 days. The pros and cons are the same as UPS.

Tips:

a. Principles of volume weight fees: Compare the volume weight and the actual weight, whichever is higher. Volume weight (kg) = circumference L (cm) × width W (cm) × height H (cm )) / 5000 

b. The freight charged by the website is prepaid. If there is a large difference in shipping costs due to the difference between the actual weight and the volume weight, we will contact you in time.

 

3. Payment

We support Paypal as our payment method. You will need a paypal account to finish payment. 

4. How to find what you want

a. Most bags could be searched by their official item number(Can be found on retail website);

b. For other categories(Like accessories or shoes), you can find according category at top bar;

c. If you can’t find what you want, please contact us anytime through the online chat (green button on right bottom corner) or email at (ariesbagofficial@gmail.com). We will try our best to fulfill your request.

 

5. How to find what you want

a. Click the  on the top right corner, click “My Orders”, and copy the tracking number in “shipped”;

b. Get latest delivery updates at https://www.17track.net/en by using the copied tracking number and search.